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Olark for Mobile

Your visitors can chat with you from their mobile devices with the Olark chatbox. This article will go through a few common questions we get about our mobile offering.

FAQ about Olark for Mobile

How can I disable/enable the mobile chatbox?

The chatbox can be disabled or enabled from the design settings page under the Advanced Settings section OR in the New Olark settings tab. Every new account has mobile enabled by default.

mobile site settings

What browsers do we support for mobile?

Check out our Browser Support Page to see what browsers we support for mobile and desktop.

How do automation rules work with the mobile chatbox?

Automation Rules that expand the chatbox on desktop will not expand the chatbox for website visitors on a mobile device. Instead the automation rule will display that there is a new message available for the website visitor to read.

Mobile Screenshot -- Notifications

Can I use an inline chatbox on mobile?

No. The inline chatbox will only work on desktop sites.

Do API calls still work with mobile?

Yes, all API calls work with mobile as expected.

I have a free plan. Can my website visitors chat with me from a mobile device?

Yes, all plans can have website visitors chat with them on a mobile device.

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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