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Olark MCP server: security and privacy for IT teams
What the Olark MCP server can read and change, how sign-in works, the limits, how personal information is handled, and answers to common IT and security review questions.
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Getting startedFirst chats, notifications, transcripts and reports
InstallationAdd Olark to your website, CMS or store
Setup & settingsChat box display, AI Assistants, agents, security and privacy
IntegrationsConnect your CRM, help desk, Slack and more
Using the new OlarkChat console, routing, tags, shortcuts and the desktop app
Billing & accountPlans, payments, receipts and refunds
Still on Olark Classic? Browse Olark Classic articles
What's new in Help
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Change the Primary Admin (Account Owner)
Transfer ownership of your Olark account to another active user from the Team Management page. The current owner becomes an admin.
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Copilot Setup Guide
Create an agent in Microsoft Copilot Studio, add Olark with OAuth 2.0, and search your chat transcripts.
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Security at Olark
Olark's security disclosure policy: what to do if you suspect your account is compromised, and the bug bounty criteria for security researchers.
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Using Olark Tags
Label Olark chats with the !tag command to make transcripts easier to search and filter. Covers adding multiple tags and the rules for using them.
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