Recent posts
Introducing GSAT: Goal Satisfaction Scores built into Olark
If you are on a customer facing team, we have a tool we think you’ll love! We are calling it GSAT (for Goal Satisfaction). With GSAT you can now see the inquiries your customers make, by inquiry topic, and whether your team was able to successfully satisfy them. It’s a nifty and powerful tool for your customer success toolbelt!
How Icetro America Uses Olark To Make Life Easier For Field Technicians
Icetro America is a leading manufacturer of commercial foodservice equipment, specializing in ice machines, soft serve ice cream machines, slush machines, and ice/water dispensers. The following conversation is with Trey Hoffman the VP of Marketing and VP of Operations for Icetro America.
National Disability Employment Awareness Month - Interview with Stephen Framil
Olark CEO, Ben Congleton, and Stephen Framil, Corporate Global Head of Accessibility at Merck, talk about improving access to good jobs for all.
National Disability Employment Awareness Month - Interview with Kelsey Hall
Olark CEO, Ben Congleton, talks with Kelsey Hall, Senior Director of User Experience and Head of Accessibility at ADP, to talk about improving access to good jobs for all.
