Pricing you can understand

There isn't one. Once you turn on the AI agent, you get unlimited conversations: no overages, no surprise line items.

One human agent seat is included with the Standard AI Website Agent ($400/month). Additional seats are +$29/agent/month. You pay for the AI once no matter how many seats you add — so you only expand the human side as your team actually grows. Two agents on AI = $429/month; three = $458/month, and so on.

Yes — human-only live chat is $29/agent/month, the same product our customers have trusted since 2009. You can add the Standard AI Website Agent later without reinstalling anything.

Yes — start with human seats only, add the Standard AI Website Agent whenever you're ready, or go straight to Custom for volume needs. Free trial, no credit card required on the first two.

You could build a chatbot that way. What you'd also be signing up to build and maintain: a pipeline that keeps the bot's knowledge synced to your site as it changes, qualification logic tied to your actual sales criteria, behavioral triggers (UTM source, return visits, time on page), and — the hard part — live handoff to a real person in the same conversation thread. Olark's agent trains on your site in about a minute and keeps itself updated. The DIY version is a standing engineering project, not a weekend build.

Olark's answer quality and proactive intelligence are best in class — see it in action on your own site, no signup required. And you get world-class support from a team that cares about your success and is always working to make the product better so you can be successful. We've been doing live chat since 2009 — the human side isn't bolted on; it's the thing we've always done, with AI now built in front of it.