Create a support ticket

Everyone gets a reply within the same working day. The more detail you share, the faster we can help.

We ❤ Transcript URLs. If you had a problem in a chat, send us the transcript link — it gives us lots of debug data.

What topic can we help with? Name Email Address* Website URL

Please provide the domain name where your Olark live chat is installed.

Transcript URL (if applicable)

Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.

Provide as much information about the issue as possible.*

If you see specific error messages, banners, warnings, notices, etc., please let us know here.

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