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Submit a Support Ticket

Everyone gets a reply to support tickets within one work day. You can help us to help you quickly by providing as much information as you have.

We ❤ Transcript URLs. If you had a problem in a chat, send us the link to the transcripts. We can use the links to get lots of debug data. The more links, the better.

Ticket Form

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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