Get more valuable data from live chat transcripts
Chat, filter, search, and sort your way to a better understanding of your customers. Olark's software saves every live chat transcript and offline email in your transcript archive, along with any other information you collect — such as customer contact info, profile data, or follow-up action items.
![collage showing operator and visitor avatars with transcript feature icons](https://www.olark.com/img/views/transcripts/transcripts-intro-img-mobile.jpg)
![collage showing operator and visitor avatars with transcript feature icons](https://www.olark.com/img/views/transcripts/transcripts-intro-img-desktop.jpg)
See the whole conversation
Each transcript captures the visitor's name, email, location, page the conversation originated from, chat rating, and - of course - the full conversation that transpired.
Filter for chats that matter
Want to find what customers are saying about your competition? Or search for feedback on a specific product? Filter transcripts for keywords, tags, date range, and much more.
![graphic showing a transcript with search and filtering functionality](https://www.olark.com/img/views/transcripts/transcript-skew.png)