How to use Olark live chat for customer support
![Customer using live chat for support](https://www.olark.com/img/views/customer-service/customer-support.jpg)
79% of customers say that they prefer live chat over email or phone. Chat is fast, simple, and convenient — it allows customers to get questions answered while they work or browse, and without waiting hours for a response.
Download our complete guide to live chat support:
Resolve issues faster
Real-time chat allows your team to resolve support requests in a quick conversation — instead of a drawn-out email exchange. Some Olark users have seen resolution times drop from hours to minutes, and with automated messages and canned responses, you can answer common questions in seconds.
![Illustration of Olark's shortcuts feature](https://www.olark.com/img/views/customer-service/shortcuts.png)
Collect feedback from every chat
Olark's post-chat survey invites customers to rate their experience, so you can quickly see how happy they are with your customer service.
![Illustration of Olark's reporting feature](https://www.olark.com/img/views/customer-service/reporting.png)
Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases.
Jordan Vidra, Customer Experience Team Member, Homage
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