How to use Olark live chat for customer support
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79% of customers say that they prefer live chat over email or phone. Chat is fast, simple, and convenient — it allows customers to get questions answered while they work or browse, and without waiting hours for a response.
Download our complete guide to live chat support:
Resolve issues faster
Real-time chat allows your team to resolve support requests in a quick conversation — instead of a drawn-out email exchange. Some Olark users have seen resolution times drop from hours to minutes, and with automated messages and canned responses, you can answer common questions in seconds.
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Collect feedback from every chat
Olark's post-chat survey invites customers to rate their experience, so you can quickly see how happy they are with your customer service.
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Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases.
Jordan Vidra, Customer Experience Team Member, Homage
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Olark + Help Scout
Connect Olark and Help Scout to help more customers, lower email volume, and create help center portals.
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Olark + Groove
Connect Olark and Groove to collaborate on customer emails, social media posts, live chats and calls.
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Olark + Zendesk
Connect Olark and Zendesk to automatically create new tickets or attach transcripts to existing customers.