Can I Get Your Number? Business Chat Just Got Personal!
Your customers can now SMS and Whatsapp you, and you can respond right inside of Olark.
Watch the videos below to see:
Whatsapp and SMS messages appear directly inside of Olark
Contact cards and QR codes help your customers reach you.
Whatsapp and SMS integrate seamlessly with Olark's Aiden AI.
SMS & WhatsApp—Now Built Right Into Olark
Your customers can now message you via WhatsApp and SMS
as easily as they can on your website.
as easily as they can on your website.
Become a Contact, Not Just a Company.
When customers add you to their phone or WhatsApp, your just a few taps away—not a forgotten tab. That means quicker resolutions, more return conversations, and fewer missed opportunities.
Shrink Wait Times, Not Conversations
SMS and WhatsApp let your team manage 3–5x more conversations than phone calls. Customers get quick, friendly replies instead of voicemail prompts and hold music—and you get more efficient workflows.
Automate the Repetitive—Humanize What’s Not
Add Olark's AI to your SMS and Whatsapp channels to provide always on service, answer questions quickly and accurately, qualify leads, and collect the information you need to turn around quotes for new business.
Get the Message!
From Late Checkouts to Quick Questions be there for your customers on the go.
Hospitality
“Can I get late checkout?”
A guest sends a quick text to the hotel number saved during check-in. You reply instantly, confirm the request, and even upsell the room. It’s fast for the guest—and easy revenue for you.
A guest sends a quick text to the hotel number saved during check-in. You reply instantly, confirm the request, and even upsell the room. It’s fast for the guest—and easy revenue for you.
Education
“What do I bring to orientation?”
A new student clicks a link in their welcome email and starts a WhatsApp chat with your team. They get clear info in seconds—no portal login required. Happier students. Fewer drop-offs.
A new student clicks a link in their welcome email and starts a WhatsApp chat with your team. They get clear info in seconds—no portal login required. Happier students. Fewer drop-offs.
E-Commerce
“Can I use this on sensitive skin?"
A customer sees your product on social, scans a QR code, and starts a WhatsApp chat from their phone. They get a fast answer and hit “Buy” with confidence. Fewer abandoned carts. More completed checkouts.
A customer sees your product on social, scans a QR code, and starts a WhatsApp chat from their phone. They get a fast answer and hit “Buy” with confidence. Fewer abandoned carts. More completed checkouts.
From QR Code to Conversation
Turn your business into a messaging contact on your customer's phone.
Place QR codes placed in emails, signage, packaging, or receipts can start a conversation instantly via SMS. You’ll see how incoming messages flow right into Olark, where Aiden can greet the visitor, answer questions using your Knowledge Base, route chats to live agents, and even collect email addresses for follow-up when your team is offline.