Recent posts
Olark’s Accessibility Journey: Annual Report for GAAD + the Messy Middle
Global Accessibility Awareness Day (GAAD) is this week! As part of this important celebration, we’re sharing our yearly progress and lessons in accessibility. This is a blogging tradition we started in 2021 (plus a deep dive on how we got started) and we continued the practice last year. Come along with us as we reflect!
Books for Moms in Higher Education Administration and Leadership
Leading up to Mother’s Day, we’re celebrating all the amazing moms in higher education who are assisting students administratively, often while raising up young minds at home. If you’re on that path, we know it’s a balancing act. We hope some of these books can help energize and inform you as you grow your career in higher education.
Salesforce and Olark Live Chat Integration: Tips & Use Cases
A lot of organizations tell us that their Salesforce CRM is their source of truth. “If it’s not in Salesforce, it didn’t happen.” Unfortunately, some organizations don’t have a Salesforce integration with their live chat platform, so not all of the truth actually gets back into their system. If you have a customer or prospect conversation in chat, you likely want an easy way to send a record of it to your CRM, so other staff who may talk to that individual can progress a situation smoothly. You may also want a way to quickly pull up their Salesforce history in the middle of a chat, hopefully without adding more work to your schedule.
Olark’s Accessibility Journey: Annual Report from GAAD
Today marks an exciting date on the calendar — Global Accessibility Awareness Day (GAAD)! Each year, technologists join a11ys and activists in the disability community to educate people about how to make digital experiences that are friendly to people with disabilities and anyone using assistive technology.
Olark’s Accessibility Journey: how our people and our values pushed us to build better products for all
May 20th is Global Accessibility Awareness Day (GAAD)! To celebrate, we are sharing Olark’s story: how we went from finding a couple of accessibility issues in our bug tracker to developing a WCAG 2.0 AA compliant chatbox and fostering a team committed to doing more to make Olark accessible (with a lot of work ahead of us).
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