How to Use Spotchecks in Aiden: A Guide to Getting the Best Results
Spotchecks are one of the best ways you can see Aiden in action. They let you test how well Aiden is learning from your knowledge sources (like web pages, articles, or PDFs). But there’s more to it than just asking questions—you can provide feedback to help Aiden improve! The more specific your feedback, the better Aiden can get at correcting answers and making future responses spot-on.
In this guide, we’ll walk you through how to use spotchecks effectively and why your feedback matters. Let’s dive in!
What Are Spotchecks?
Spotchecks allow you to ask Aiden questions after you’ve added content to the knowledge base. This could be anything from a technical manual to a help page on your website. Think of it like a pop quiz: You ask a question to see if Aiden can answer based on the information it’s learned.
Example: Say you’ve uploaded a technical PDF on how to set up a wireless router. You could ask Aiden: “How do I reset the router if I forget the password?” The answer should come directly from the knowledge source you provided.
Why Spotcheck Feedback Is Important
When you give feedback after a spotcheck, it helps Aiden improve. But here’s the thing: vague feedback doesn’t really help Aiden’s learning process. Saying things like, “That answer was wrong” or “Could be better” doesn’t give the system enough information to know what went wrong—or how to fix it.
To truly make a difference, your feedback should be detailed and specific. This helps Aiden’s systems figure out exactly where the answer fell short and make the necessary corrections behind the scenes.
How to Give Effective Spotcheck Feedback
Here’s how you can provide feedback that makes a real impact:
Be specific about what’s wrong.
Instead of saying “The answer is wrong,” try saying, “The answer didn’t address how to reset the router password, the way to do that is ...”
Highlight what’s missing.
If Aiden’s answer is incomplete, point out what’s missing. For example, “The answer should also include the default login credentials.”
Correct any incorrect information
If Aiden provides incorrect information, let us know exactly what was wrong and offer the correct details. For example if the answer that Aiden provided was: “Resetting the router password requires unplugging the device.” and that needed to be corrected, you could say: “Resetting the password requires accessing the admin settings via the router’s IP address, not unplugging the device.”
The more specific detail you give, the better Aiden can get at correcting the knowledge base and improving future answers.
Example of Good vs. Vague Feedback
- Vague Feedback:
“This answer is incorrect.”
Why this doesn’t help: It doesn’t explain why the answer was wrong or how it can be improved. - Detailed Feedback:
“The answer mentioned rebooting the router, but it didn’t explain how to reset the password, which is what the question was about. In order to reset the password the steps are: ...”
Why this helps: It provides clear direction on what’s missing, making it easier to update the knowledge base.
Final Thoughts
Spotchecks are a powerful tool that lets you see how well Aiden is learning from your knowledge base. But the real magic happens when you provide detailed, specific feedback. The more you tell us about what worked and what didn’t, the better we can make Aiden—and that means more accurate answers for you and your customers in the future!