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Recent posts
![GAAD log in navy.](https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6643f885b176b84075ef968c_gaad-logo-navy.jpg)
Toward Accessible AI Chatbots: Olark’s Annual Report for GAAD (Year 3!)
Our third annual Global Accessibility Awareness Day reflection and commitment write-up.
![39th annual CSUN Assistive Technology Conference. March 18-22, 2024. Anaheim Marriott](https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6606eb74a100fd991fc25345_CSUN24.webp)
Olark's Q1 2024 Accessibility Progress Report
Howdy! We just got home from an amazing week at the CSUN Assistive Technology Conference. Even though the quarter isn’t quite over, we’re feeling so energized from hanging out and learning with the accessibility community that we decided to make the update a little early.
![A glittery sticker with a rainbow of lolliopops and the words Olark Sweet Support.](https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/65bd2db367eb2ddd792a2111_SweetSupport.webp)
Operation Sweet Support
Here at Olark, we’re always looking for new ways to surprise and delight our customers! We value making business human, and that includes recognizing the people making the business happen.
![Conversation snippet](https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/65b28b24eab2ab3c2b019ec3_AgentConsole.webp)
Olark’s Q4 2023 Accessibility Progress Report
Happy New Year! We just returned from our winter break and are excited to share the accessibility work we completed in the past couple months.
![](https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/655bec4614a88f1b159069d4_Olark-logo-Square.png)
Olark's Q3 2023 Accessibility Progress Report
As we enter the new quarter, we're excited to share Olark's first quarterly accessibility update. This is part of our commitment to both accessibility and working in the open as we try to make our products more accessible for everyone.
![A purple Maslow's hierarchy style pyramid showing stagings of becoming accessible. Bottom: Compliance, above that: Usability, above that: Integration, and the top of the pyramid is: Fun.](https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6557eca80f536d058d05d141_1_0UUdlMMc64r7CKCMCyPU4Q.webp)
Olark’s Accessibility Journey: Annual Report for GAAD + the Messy Middle
Global Accessibility Awareness Day (GAAD) is this week! As part of this important celebration, we’re sharing our yearly progress and lessons in accessibility. This is a blogging tradition we started in 2021 (plus a deep dive on how we got started) and we continued the practice last year. Come along with us as we reflect!