XMPP setup guide

You can connect Olark to almost any app that supports the Jabber or XMPP protocol, whether for your PC or Mac computer, tablet or mobile.

XMPP apps

There is a full list of available XMPP apps for all Operating Systems at xmpp.org/xmpp-software/clients/

1. Start your instant message program and locate the menu where you can add a new Jabber or XMPP account (usually in preferences or settings).
2. Fill in the following as requested. Not all of these will be needed.
3. Protocol: XMPP or Jabber
4. Username: YOUR-OLARK-USERNAME
5. Domain: olark.com
6. Jabber ID: YOUR-OLARK-USERNAME@olark.com
7. Password: The password you use to log into Olark.com
8. Port: 5222
9. Server: olark.com
10. Use SSL/TLS: Yes
11. Allow plaintext authentication: Yes