Meet Aiden, your automated customer support & sales rep.
Turn your knowledge base into an automated agent that instantly answers your customers’ product questions 24/7.
Watch the video to see:
How to setup and build your very own 24/7 365 chat assistant Aiden
How to train and guide the learning of Aiden and its knowledge base
How to test, edit, and provide feeedback so that Aiden alaways gets the right answer.
Teach Aiden to be Your New Product Expert
Aiden masters chat the same way new hires do:
by reading documents, practicing replies, and responding to feedback.
by reading documents, practicing replies, and responding to feedback.
Always Online, Even When You’re Offline
Aiden keeps support running, even when your team’s offline. It responds instantly with accurate answers, helpful links, or follow-up ticket creation using your existing resources. Customers stay informed, and your team avoids a backlog the next day.
Automate the Common, Elevate the Human
Most customer questions are routine, Aiden handles them for you. It guides customers to the right answers or next steps, freeing your team to focus on complex issues and meaningful connections. Smarter support, with a more human touch.
Give Customers Answers, Not Wait Times
Aiden gives customers fast, accurate help without the wait. It pulls answers from your existing content and shares them in real time whether it’s a billing question or product inquiry. The result: quicker resolutions, happier customers, and stronger trust.
We’ll teach Aiden its Conversation Skills
Olark is always improving how chatbots talk to your customers.
Here are some skills your bot would have out-of-the-box:
Here are some skills your bot would have out-of-the-box:
Offline Chat Coverage
A customer reaches out late at night: “Can I change my reservation?”Aiden replies immediately, offers instructions, and creates a ticket for your team to follow up in the morning with all context logged.
Order Questions Handled Instantly
“Where’s my shipment?”Aiden links directly to the customer’s tracking page no agent time required.
Lead Qualifying on Autopilot
A visitor asks, “Can you integrate with Salesforce?”Aiden says yes, links to documentation, and asks if they’d like a demo handing off warm leads to your sales team automatically.
Go Pro: Automate tasks and level up Aiden’s Intelligence
Sophisticated automations built for complex websites and enterprise teams,
backed up by technical advisors and our highest level of customer care.
backed up by technical advisors and our highest level of customer care.
Automate CRM Tasks
Connect your CRM so Aiden can create leads, contacts, and tasks. Aiden can also look up information inside your CRM and use that as part of our routing logic, for example always routing to a customers' account manager if they are available.
Gain Advanced Insights
Aiden’s Goal Satisfaction Score (GSAT) shows what’s working and what’s not. It tracks which topics matter most, how often they’re resolved, and how AI and agents perform. Use it to find gaps, coach your team, and improve support based on real data not guesswork.
Level up Intelligence
Gain access to the most powerful AI models available. Our team will help you fine-tune your agent. Improve handling of large product catalogs and complex questions.