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User Types


We offer different seat types within the Olark account: Account Owner, Admin or Agent.

All user types, whether account owner, administrator or agent, have the ability to chat and therefore count towards your total seat amount. While we don’t offer a monitoring-only type of user/seat, there are specific features and unique privileges assigned to various user types! Below, you’ll see which seats have access to which features:

User permissions


  • Chat Transcripts
  • Reporting & Activity: Self Only
  • Chat Ratings: Self Only
  • Manage/Edit Users & Groups: Self Only
  • Manage Shortcuts: Self Only

Admin & Account Owner

  • Chat Transcripts
  • Reporting & Activity
  • Chat Ratings
  • Manage/Edit Users & Groups
  • Manage Shortcuts
  • Create/Manage Automation Rules
  • Emailed Reports
  • Transcript Metadata CSV Export
  • Cancel Plan?
  • Manage Billing/Payment Info
  • Manage PowerUps
  • Manage Integrations
Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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