About

We offer different seat types within the Olark account: Account Owner , Admin or Agent.

All user types, whether account owner, administrator or agent, have the ability to chat and therefore count towards your total seat amount. While we don’t offer a monitoring-only type of user/seat, there are specific features and unique privileges assigned to various user types! Below, you’ll see which seats have access to which features:

User permissions

Agent

  • Chat Transcripts
  • Reporting & Activity: Self Only
  • Chat Ratings: Self Only
  • Manage/Edit Users & Groups: Self Only
  • Manage Shortcuts: Self Only

Admin & Account Owner

  • Chat Transcripts
  • Reporting & Activity
  • Chat Ratings
  • Manage/Edit Users & Groups
  • Manage Shortcuts
  • Create/Manage Automation Rules
  • Emailed Reports
  • Transcript Metadata CSV Export
  • Manage Billing/Payment Info
  • Manage Integrations
  • Enable Ai Assistants