User Types

About

We offer different seat types within the Olark account: Account Owner, Admin or Agent.

All user types, whether account owner, administrator or agent, have the ability to chat and therefore count towards your total seat amount. While we don’t offer a monitoring-only type of user/seat, there are specific features and unique privileges assigned to various user types! Below, you’ll see which seats have access to which features:

User permissions

Agent

• Chat Transcripts
• Reporting & Activity: Self Only
• Chat Ratings: Self Only
• Manage/Edit Users & Groups: Self Only
• Manage Shortcuts: Self Only

Admin & Account Owner

• Chat Transcripts
• Reporting & Activity
• Chat Ratings
• Manage/Edit Users & Groups
• Manage Shortcuts
• Create/Manage Automation Rules
• Emailed Reports
• Transcript Metadata CSV Export
• Cancel Plan?
• Manage Billing/Payment Info
• Manage PowerUps
• Manage Integrations