Keyboard Shortcuts in the Chat Console (Olark Classic)

**NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here.

Some people need or prefer using keyboard shortcuts when they are browsing the web or completing work tasks. Olark is committed to digital accessibility. We have the following keyboard shortcuts available for anyone to use while accessing the Olark chat console.

Full List of Keyboard Shortcut Functions

• Next Conversation CTRL + ]
• Previous Conversation CTRL + [
• Available/Unavailable CTRL + SHIFT + U
• Help SHIFT + ?

Detailed Descriptions

Next Conversation
CTRL + ] Opens the conversation in the tab to the right of the current conversation.

Previous Conversation
CTRL + [ Opens the conversation in the tab to the left of the current conversation.

Available/Unavailable
CTRL + SHIFT + U Toggles whether you are accepting chats.

Help
SHIFT + ?Opens up quick reference/help menu.