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I Stopped Receiving Offline Messages

Things to check

If you have stopped receiving offline messages to your email inbox, there are a few things to check first:

  • Check that your offline messages are being forwarded to the appropriate place. You can verify this setting on your Text and Forms page.

  • Check your spam folder or filter for any emails where the subject line contains the phrase “wrote you a note”.

Bounce List

If checking your spam and settings does not solve your issue, please contact us to find out if your email address has been placed onto our bounced email list.

If your email address has been placed on our bounced list, you will need to:

  • Check with your IT Department or manager of your incoming emails to ensure that all emails from the domain are being accepted.

  • If your system for whitelisting is IP-based, then you can use the following IP address to whitelist Olark emails:

Please let us know when your email servers are accepting our emails, and we will remove your email address from our bounced list.

Keep in mind that you can find all offline messages on your Transcripts page.

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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