Happy Customers, Now.
Over 10,000 businesses worldwide pay Olark to help them create happier customers and better sales. They share the vision that our founders had five years ago in a house in Palo Alto - that live chat is more than just two people talking. It‘s an opportunity to connect with a real human being.
These 10,000 paying subscribers didn't show up overnight. Scroll down to learn more about what it takes to power the Olark network and how we got here.
“We created Olark to humanize the web and bring back relationships between business and their customers.” - Ben Congleton
Launched with the Y Combinator Summer 2009 class, Olark brought a vision to the market of an entirely new, on-page live chat experience. What if your customers could talk to you while still browsing your website without interruption? A great idea. We’ve never looked back.
Time to 1,000 subscribers
1 year 7 months
February 2011
Time to 5,000 subscribers
3 years 4 months
November 2012
Time to 10,000 subscribers
5 years 4 months
November 2014
Customer service software is growing fast
Zendesk has shown the world how fast the customer service cloud software market is growing. Just as Zendesk made waves when they announced 10,000 paying customers back in 2011, Olark is proving that live chat software is now a critical part of any customer service cloud solution. Zendesk made it to 48,000 customers in 2014. Can Olark make it there tomorrow still pulling itself by its bootstraps?
Launch |
10,000 |
48,000 |
|
Venture Backed |
2007
|
2011
|
2014
|
Bootstrapped |
2009
|
2014
|
?
|
“What live chat has become is truly remarkable. Every year we see thousands of new users come online, some just testing the water, others ready to push the limits of innovation.” - Matt Pizzimenti
Chats over Olark (all-time)
51,900,135
Chats per year over Olark
- 2009
- 2010
- 2011
- 2012
- 2013
- 2014
- 51,636
- 540,705
- 3,669,262
- 8,030,399
- 14,491,910
- 23,210,198
Chats per day on Olark Servers 2014
63,589
Messages with a smile
~1.2%
Median initial response time
29
Seconds
Median chat duration
5
Minutes
“The customers are what make Olark truly unique. On any given day I might talk to a company making travel easier, leading whitewater rafting adventures, selling bikes, raising money for social justice issues, and streamlining business process, and no two days are ever the same.” - Roland Osborne
“ Since adding Olark, we're able to obtain data that has been extremely useful and actionable. Now almost exactly 50% of our support communications are over chat.”
- Ryan Hoskin, Customer Support Manager
“We highly value having direct conversations with our customers and prospects at Front. And Olark drives in a ton of them. We convert more trial signups, help customers faster, and have invaluable conversations that influence product decisions.”
- Rob Carpenter, VP Marketing
Our customers are located in over 150 countries
Date of first paying Olark customer
August 19, 2009
“The landscape in 2014 has completely changed from when we started out in 2009, yet here we are - still bootstrapped, profitable and proud.” - Zach Steindler
32
Olarkers
Spanning
- 11 States
- 18 Cities
- 4 Countries
10,911/km
Farthest trip taken by an Olarker to work in person. Sao Paulo to Seattle.
150,057
Pets
- 150k Bees
- 19 Dogs
- 17 Cats
- 10 Hens
- 4 Ducks
- 2 Rabbits
- 2 Snakes
- 1 Lizard
- 1 Mouse
- 1 Mossball
760,939
HipChat messages sent
1,000+
Climbing walls climbed
1
Dungeons and Dragons games played
1
Holiday Video Produced
30+
Times customers have sent goodies to an Olark office
Olark Operations
322,643
Desk.com support tickets answered
1,925
JIRA tickets opened
153
Github repositories
199.82
Average chats per day
1,657
Tshirts mailed
250
Servers
Location: Palo Alto
Location: Palo Alto
Locations: Palo Alto, Ann Arbor, Virginia
Locations: Ann Arbor, Virginia, Palo Alto, Armenia, New York
Locations: San Francisco, San Jose, Brazil, Phoenix, Philadelphia, San Diego, Ann Arbor, Palo Alto, New York, Yorkshire, Greensboro, Missoula
Locations: San Francisco, Portland, Greensboro, San Jose, Brazil, Phoenix, Philly, San Diego, Ann Arbor, Detroit, Palo Alto, Toronto, New York, LA, Boulder, Austin, Santiago, Missoula
